Accessibility Statement for Help You Choose

This accessibility statement applies to Help You Choose (https://helpyouchoose.org/).

This website is run by Norfolk County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email helpdesk@helpyouchoose.org 
  • call 0344 800 8022 (Monday to Friday 9.00am - 5.00pm)

We’ll consider your request and get back to you within 3 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: helpdesk@helpyouchoose.org or call 0344 800 8022.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Help You Choose is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Pages on our website contain duplicate IDs within the code. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and 4.1.1 (Parsing). Our developers are planning to fix this issue in October 2020.

Preparation of this accessibility statement

This statement was prepared on 17 September 2020. It was last reviewed on 18 September 2020.

This website was last tested on 17 September 2020. The test was carried out by Cyber Media Solutions Ltd.